About us
A Different Kind of Care Story. Service That Makes a Difference.
Team Care Support was built for the people who get left behind. The ones who feel overwhelmed, anxious, or stuck after discharge. We believe support shouldn’t start with services or systems. It should start with trust. This is care that grows with you, not care that boxes you in.
Our story
How Team Care Came to Life
Born from lived experience and a deep frustration with how care works, Team Care was created to offer something new. Human, flexible, and emotionally safe.
Not Everyone Fits the System
Too many people were being left without the right support because they didn’t meet service criteria or couldn’t engage face-to-face. We saw the cracks, and we stepped in.
Built on Safety and Trust
We started with what matters most: emotional safety, choice, and consistent relationships. Care that adapts to each person. Not the other way around.
Rooted in Real Life
We know Nottingham and the people we serve. We build links with social enterprises, community groups, and healthcare teams to create meaningful local support.
A Path Forward, Not Just Maintenance
We don’t just maintain people. We help them grow. Through peer support, hobbies, confidence-building, and emotional recovery.
Our values
We Care Differently Because People Deserve Better
These values guide everything we do, from how we speak to people, to how we show up in times of crisis.
We create emotionally and physically safe spaces with people, not just for them.
Support is tracked and purposeful. We want to see people grow, not stay stuck.
We care with warmth, patience, and humanity. You’re not a number here.
You decide what care looks like. We adapt to your needs, routines, and preferences.
Remote or in-person. Scheduled or spontaneous. We flex with real life.
We support people to build confidence, routines, and friendships. Not just get through the day.
Real care takes time and presence. We build trust and stick around.
Our mission
Helping People Rebuild Their Lives, Not Just Manage Their Needs
We exist to support people who’ve struggled to connect with traditional services. Our model blends emotional safety, lived experience, and practical care to help people move forward.
Starting With Trust
We use regular check-ins to build consistent relationships and emotional regulation. People are never rushed or pushed before they’re ready.
Supporting Personal Growth
We support people to grow with purpose. This includes rediscovering hobbies, joining peer groups, or stepping into the community again.
Bridging the Gaps
We fill the space between NHS services, social care, and real life. Working alongside professionals to make support feel joined-up.
Reducing Crisis and Isolation
We reduce the risk of people falling through the cracks. We do this through consistency, flexibility, and quick response when it matters most.
Quality & compliance
Safe, Transparent, and Well‑Governed Care
We keep people safe and services reliable through robust governance, regular audits, and clear lines of accountability.
CQC Regulated Activity
We are fully registered with the CQC to deliver Personal Care, with Kerry McCulloch as the Registered Manager and Nicola Dean as the Nominated Individual.
Governance & QA
Policies, audits, and incident learning loops underpin daily practice. We track themes and close actions to continuously improve quality.
Safeguarding & Whistleblowing
Clear procedures aligned to local authority pathways. We promote a transparent, fair-blame culture where concerns are raised early and acted on.
Training & Supervision
Role-specific induction, a live training matrix, and regular supervision/spot checks ensure competence across PBS, MCA/DoLS, first aid, and more.
Care Planning & Records
Person-centred plans and risk assessments kept live in our digital system so changes, reviews, and outcomes are always up to date.
Compliments & Complaints
Easy to give feedback and raise complaints. We explain next steps and signpost to the Local Government Ombudsman and CQC if needed.
Data Protection
We handle personal information responsibly and in line with GDPR, with privacy notices and secure systems for records and communications.
Social Responsibility
We minimise waste, support local communities, and encourage low-carbon choices across rostering and operations.
Our team
Led by Experience. Driven by Vision.
Team Care Support is founded and led by people who have seen the gaps in traditional care and decided to build something better. Our leadership brings both lived experience and professional insight to create a model that truly meets people where they are.
Kerry McCulloch
Founder & Director of Services
TBC
Peer Support Coordinator
TBC
Blended Care Lead
TBC
Safeguarding & Risk Advisor