Remote Support Only
Stay supported from home, on your terms
Not everyone feels ready for face-to-face care. Our Remote Support Only service provides emotional check-ins, reassurance, and consistent connection without the pressure of home visits. If you feel lonely, anxious, worried about safety at home, or you simply want regular contact, we can bridge the gap with flexible, person-led support.
First contact
What to expect at your first meeting
We take time to understand your life, routines, and what support feels right for you. Together we shape something that feels safe and manageable.
Get to know you
We build a care plan that reflects your personal circumstances and goals.
Right time of day
Morning, evening, or specific moments you find tough. We match support to your rhythm.
The right person
We discuss who you would feel comfortable with so we can match you to the right support worker.
Choose your platform
WhatsApp, Microsoft Teams, or a simple phone call. We use what feels easiest for you.
Step-by-step tech help
We break down any setup so it feels simple, empowering, and accessible.
What it looks like
Remote support that fits your day
Regular, scheduled calls that fit your daily rhythm. Reassurance, friendly conversation, and wellbeing checks.
Evening and weekend availability to help you manage loneliness, anxiety, or feelings of vulnerability.
You speak to the same familiar carers who get to know you and help build confidence and emotional resilience.
Ideal if you are newly discharged, feeling overwhelmed or isolated, worried about falls, or not ready for face-to-face care.
How it works
Simple steps to get started
A clear, gentle process from first contact to ongoing support.
1. Enquiry
Call, email, or message us with a few details so we can understand what you need.
2. Gentle assessment
We have a friendly chat to learn about your routines, preferences, and goals.
3. Choose platform & time
Pick WhatsApp, Teams, or phone. Choose times that fit your day.
4. First week check-ins
We start with 15 or 30 minute calls, building trust and consistency.
5. Review & adjust
We check what is working, then keep, tweak, or step up to blended support.
Tech-first support
We help you use the tech with confidence
Remote support often starts with the basics. We make devices and apps feel straightforward so you can connect safely and easily.
Device and app setup
Install and set up WhatsApp or Teams. Adjust simple settings and test audio or video.
Calls and messages
Learn how to join a call, mute or unmute, and send simple updates or pictures.
Accessibility and privacy
Caption options, font size, and simple online safety habits that help you feel in control.
Gentle progression
Build confidence remotely first, then move into blended or in-person support when ready.
Who we support
Remote support across Nottinghamshire
Support tailored to communication styles, sensory needs, and routines. Clear structure and patient coaching to build confidence.
Practical help with independence and daily living. We go at your pace and celebrate small wins.
Consistent check-ins, structure, and gentle encouragement. We can safety plan and coordinate with families and professionals when needed.
Reliable contact that reduces risks and loneliness. Friendly company, prompts, and wellbeing checks to stay well at home.
Calm routines and reassuring communication for the person and their family.
Comfort-focused support at home. We work alongside healthcare teams so families feel informed and supported.
A steady presence to talk, plan the week, and re-engage with hobbies or community.
Areas we support
Proudly serving people across Nottinghamshire
Our remote support is available wherever you are based in the county.
Nottingham
Flexible remote support for individuals and families across the city.
Mansfield
Regular check-ins and companionship tailored to local residents.
Worksop
Support that bridges the gap between home life and community connection.
Newark-on-Trent
Person-led remote support that adapts to your lifestyle and needs.
Hucknall & Arnold
Friendly, consistent contact to reduce isolation and build confidence.
Beeston & West Bridgford
Flexible services that fit around your day, wherever you are.
Retford
Tailored support for older adults, younger people, and families.
Sutton-in-Ashfield
Timely remote support that helps avoid unnecessary admissions or crises.
FAQ
Questions people often ask
Do I need a smartphone, or can we use a landline?
A smartphone makes video calls possible, but we can support by standard phone too. If you want to try WhatsApp or Teams, we will help you set it up.
Will you help me set up WhatsApp or Teams?
Yes. We guide you step by step with installing, testing audio or video, and basic features like mute and messages so it feels easy.
Is this service private and secure?
We follow clear privacy and safeguarding procedures. We use trusted platforms and handle personal information responsibly under GDPR.
Can I switch to blended or in-person later?
Absolutely. Many people start remotely, then move to blended or visiting care as confidence grows.
Do you offer evening or weekend check-ins?
Yes, we can offer out of hours support when it helps most with loneliness, anxiety, or safety concerns.
How quickly can we start?
Get in touch and we will talk you through next steps. We aim to begin support as quickly and safely as possible.